--- title: How to Return Your Home Unity Equipment 📦🔄 description: Need to send your router or booster back to us? This guide walks you through how to return your Home Unity equipment safely and securely using our returns portal. You’ll have 14 days to return everything to avoid equipment charges. --- [Skip to content](https://help.homeunity.co.uk/how-to-return-your-home-unity-equipment#main-content) [![Full Logo Transparent-3](https://help.homeunity.co.uk/hs-fs/hubfs/Full%20Logo%20Transparent-3.jpeg?width=300&height=69&name=Full%20Logo%20Transparent-3.jpeg)](https://homeunity.co.uk/?hsLang=en) - Broadband Show submenu for Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone Show submenu for Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help Show submenu for Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us Show submenu for About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) Open main navigation Close main navigation - Broadband Show submenu for Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone Show submenu for Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help Show submenu for Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us Show submenu for About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.homeunity.co.uk/?hsLang=en) 2. [Order information](https://help.homeunity.co.uk/order-information?hsLang=en) # How to Return Your Home Unity Equipment 📦🔄 ## Need to return your Home Unity equipment? Use our Returns Portal to generate a free return label and send us your proof of postage. You'll have 14 days to return your equipment to avoid non-return charges. ### 📦Returning Your Equipment – Here’s What to Do: **To return Home Unity equipment:** use the InPost Returns Portal, generate a QR code using your Home Unity Account Number, pack and drop off your parcel at any InPost Locker or Shop, then send proof of postage to Home Unity. If you've been asked to return your Home Unity equipment, we've made the process as straightforward as possible. You will typically be asked to return equipment when you cancel your service or switch to a new provider.   ### **📦Step 1: Use The Home Unity InPost Returns Portal** **All equipment returns must be processed through InPost Returns Portal.** **Do not send equipment to our registered office address or any other Home Unity address.** Returns sent outside of our Returns Portal process may not be received or tracked correctly. **Open the Returns Portal:** **[Returns Portal](https://returns.inpost.co.uk/homeunity)** ### **🗳️Step 2: Generate Your Return QR Code** 1. Enter your **Home Unity Account Number** as the order number 2. Follow the on-screen instructions 3. Generate your return QR code No printer is required. Simply show the QR code at your chosen drop-off location  You can use any **InPost Locker** or **InPost Shop** near you. It’s fast, trackable and completely hassle-free. --- ### 📦  **Step 3: Prepare Your Equipment** Before packing your equipment: - Disconnect all cables from the router or booster. - Remove any cables that are still plugged into the device. - Ensure the equipment is clean and in good condition. Place the equipment in its original box if available, or use a suitably sized, secure alternative. Use bubble wrap or padding to protect items during transit. If the router has dust, dirt or marks on it, please wipe it down using a **lightly damp cloth** before returning it. **Important:** Do not use a wet cloth, cleaning sprays, or immerse the router or booster in water or any other liquid.   --- ### 📤**Step 4: What Equipment Should I Return to Home Unity?** If you are unsure whether a specific item needs to be returned, check the equipment section of your account or contact our support team before sending. Please return all equipment supplied by Home Unity, including: - Router - Wi-Fi booster(s) (if supplied on loan to you) - Power cable - Ethernet cable - DSL cable (if supplied) - Microfilter (if supplied) **Important:** If you are on Full Fibre (your router connects to another box using an Ethernet cable), do not return the Fibre Modem/ONT (Optical Network Terminal). The ONT is the fibre box usually fixed to the wall and must remain at the property. --- ### 📤**Step 5: Drop Off Your Parcel** You can return your equipment using any participating InPost Locker or InPost Shop. To find your nearest drop-off point, use the [InPost location finder](https://inpost.co.uk/lockers).   Your return is fully trackable through the InPost network. ### 📤**Step 6: Send Us Your Proof of Postage** Once you've handed over your parcel, you must send us your proof of postage or InPost tracking confirmation. You can do this by: - Replying to the email we sent you - Replying to our WhatsApp message - Contacting our support team **Important:** Your equipment may take time to be processed by our warehouse. Sending proof of postage allows us to track your return and helps prevent incorrect equipment charges. Please keep your proof of postage until your return has been confirmed. We aim to process returns within 5–10 working days of receipt. You will receive a confirmation once your return has been logged. --- **Need Help?** If you have any questions or can’t access the portal, [get in touch with our team](https://homeunity.co.uk/contact?hsLang=en)— we’re here to help. - [Order information](https://help.homeunity.co.uk/order-information?hsLang=en) - [Support](https://help.homeunity.co.uk/support?hsLang=en#main-content) - [Openreach Full Fibre (I have an Openreach Modem)](https://help.homeunity.co.uk/support?hsLang=en#openreach-full-fibre-i-have-an-openreach-modem) - [Openreach Fibre and Standard Internet (I have a BT/Openreach Phone Socket)](https://help.homeunity.co.uk/support?hsLang=en#openreach-fibre-and-standard-internet-i-have-a-bt-openreach-phone-socket) - [OFNL Full Fibre (I have an OFNL Modem)](https://help.homeunity.co.uk/support?hsLang=en#ofnl-full-fibre-i-have-an-ofnl-modem) - [Wi-Fi Support](https://help.homeunity.co.uk/support?hsLang=en#wi-fi-support) - [Router Settings and Changes](https://help.homeunity.co.uk/support?hsLang=en#router-settings-and-changes) - [Telephone Setup](https://help.homeunity.co.uk/support?hsLang=en#telephone-setup) - [Freedom Fibre (I have a Freedom Fibre Modem)](https://help.homeunity.co.uk/support?hsLang=en#freedom-fibre-i-have-a-freedom-fibre-modem) - [Package changes](https://help.homeunity.co.uk/package-changes?hsLang=en) - [Billing help](https://help.homeunity.co.uk/billing-help?hsLang=en) - [Payment help](https://help.homeunity.co.uk/payment-help?hsLang=en) - [Joining Home Unity](https://help.homeunity.co.uk/joining-home-unity?hsLang=en) - Broadband - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [City Fibre](https://homeunity.co.uk/cityfibre-broadband) - Home Phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help & about - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - [Our story](https://homeunity.co.uk/our-story) - [Refer a friend](https://homeunity.co.uk/recommend) - [Blog](https://homeunity.co.uk/blog) - Legal - [Accessibility](https://help.homeunity.co.uk/hubfs/Policies/Vulnerability%20Policy%20D5-POL-0011%20V1.0.pdf) - [Complaints](https://help.homeunity.co.uk/hubfs/Policies/Complaints%20Code%20of%20Practice%20D5-POL-0003%20V1.2.pdf) - [Legal](https://homeunity.co.uk/legal) - [Privacy](https://help.homeunity.co.uk/hubfs/Policies/Privacy%20Policy%20D5-POL-0002%20V1.2.pdf) - [T&C's](https://help.homeunity.co.uk/hubfs/Policies/Terms%20and%20Conditions%20D5-POL-0009%20V1.3.pdf) [![Home Unity Logo transparent](https://help.homeunity.co.uk/hs-fs/hubfs/Home%20Unity%20Logo%20transparent.png?width=200&height=46&name=Home%20Unity%20Logo%20transparent.png "Home Unity Logo transparent")](https://www.homeunity.co.uk?hsLang=en)  © 2026 Home Unity Ltd. 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