--- title: Billing help | Help Centre description: Help and information on billing, such as viewing and understanding your bill --- [Skip to content](https://help.homeunity.co.uk/billing-help#main-content) [![Full Logo Transparent-3](https://help.homeunity.co.uk/hs-fs/hubfs/Full%20Logo%20Transparent-3.jpeg?width=300&height=69&name=Full%20Logo%20Transparent-3.jpeg)](https://homeunity.co.uk/) - Broadband Show submenu for Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone Show submenu for Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help Show submenu for Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us Show submenu for About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) Open main navigation Close main navigation - Broadband Show submenu for Broadband - [Check availability](https://order.homeunity.co.uk/) - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [CityFibre](https://homeunity.co.uk/cityfibre-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - Home phone Show submenu for Home phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help Show submenu for Help - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - About us Show submenu for About us - [Our Story](https://homeunity.co.uk/our-story) - [Legal](https://homeunity.co.uk/legal) - [Blogs](https://homeunity.co.uk/blog) - [My account](https://homeunity.co.uk/my-account) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Billing help](https://help.homeunity.co.uk/billing-help) # Billing help Help and information on billing, such as viewing and understanding your bill - [Understanding Your First Bill](https://help.homeunity.co.uk/why-is-my-first-bill-higher) - [Downloading Your Monthly Bill 📥](https://help.homeunity.co.uk/downloading-your-monthly-bill) - [Activating My Bills (Online Billing)🔐](https://help.homeunity.co.uk/accessing-my-bills) - [Setting Up and Editing Spending Alerts💰🔔](https://help.homeunity.co.uk/how-do-i-set-up-spending-alerts) - [Order information](https://help.homeunity.co.uk/order-information) - [Support](https://help.homeunity.co.uk/support#main-content) - [Openreach Full Fibre (I have an Openreach Modem)](https://help.homeunity.co.uk/support#openreach-full-fibre-i-have-an-openreach-modem) - [Openreach Fibre and Standard Internet (I have a BT/Openreach Phone Socket)](https://help.homeunity.co.uk/support#openreach-fibre-and-standard-internet-i-have-a-bt-openreach-phone-socket) - [OFNL Full Fibre (I have an OFNL Modem)](https://help.homeunity.co.uk/support#ofnl-full-fibre-i-have-an-ofnl-modem) - [Wi-Fi Support](https://help.homeunity.co.uk/support#wi-fi-support) - [Router Settings and Changes](https://help.homeunity.co.uk/support#router-settings-and-changes) - [Telephone Setup](https://help.homeunity.co.uk/support#telephone-setup) - [Freedom Fibre (I have a Freedom Fibre Modem)](https://help.homeunity.co.uk/support#freedom-fibre-i-have-a-freedom-fibre-modem) - [Package changes](https://help.homeunity.co.uk/package-changes) - [Billing help](https://help.homeunity.co.uk/billing-help) - [Payment help](https://help.homeunity.co.uk/payment-help) - [Joining Home Unity](https://help.homeunity.co.uk/joining-home-unity) - Broadband - [Full fibre broadband](https://homeunity.co.uk/broadband) - [Choose the right speed](https://homeunity.co.uk/choose-the-right-speed) - [Switching made easy](https://homeunity.co.uk/switching-made-easy) - [Openreach](https://homeunity.co.uk/openreach-fibre-broadband) - [OFNL](https://homeunity.co.uk/ofnl-broadband) - [Freedom Fibre](https://homeunity.co.uk/freedom-fibre-broadband) - [City Fibre](https://homeunity.co.uk/cityfibre-broadband) - Home Phone - [Broadband & home phone](https://homeunity.co.uk/broadband-and-home-phone) - [Call plans](https://homeunity.co.uk/call-plans) - [Call charges](https://homeunity.co.uk/call-charges) - Help & about - [Help centre](https://help.homeunity.co.uk/) - [Service status](https://homeunity.co.uk/service-status) - [Contact us](https://homeunity.co.uk/contact) - [Our story](https://homeunity.co.uk/our-story) - [Refer a friend](https://homeunity.co.uk/recommend) - [Blog](https://homeunity.co.uk/blog) - Legal - [Accessibility](https://help.homeunity.co.uk/hubfs/Policies/Vulnerability%20Policy%20D5-POL-0011%20V1.0.pdf) - [Complaints](https://help.homeunity.co.uk/hubfs/Policies/Complaints%20Code%20of%20Practice%20D5-POL-0003%20V1.2.pdf) - [Legal](https://homeunity.co.uk/legal) - [Privacy](https://help.homeunity.co.uk/hubfs/Policies/Privacy%20Policy%20D5-POL-0002%20V1.2.pdf) - [T&C's](https://help.homeunity.co.uk/hubfs/Policies/Terms%20and%20Conditions%20D5-POL-0009%20V1.3.pdf) [![Home Unity Logo transparent](https://help.homeunity.co.uk/hs-fs/hubfs/Home%20Unity%20Logo%20transparent.png?width=200&height=46&name=Home%20Unity%20Logo%20transparent.png "Home Unity Logo transparent")](https://www.homeunity.co.uk)  © 2026 Home Unity Ltd. 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