Skip to content
  • There are no suggestions because the search field is empty.

Why is my internet slow, including on Wi-Fi?

Slow internet speeds are often caused by Wi-Fi setup, connected devices, or temporary network issues and can usually be fixed with a few simple checks. Slow speeds can happen for different reasons. The issue may be your Wi-Fi inside the home, or your internet connection coming into the property. Follow the steps below to help identify and fix the problem.

Check if the issue is with Wi-Fi or the internet

This is the most important first step.

What to do

  • Stand close to your router

  • Connect using Wi-Fi

  • Disconnect all other devices from the Wi-Fi

  • Run a speed test, like this one: How To Do an Internet Speed Test

     

What it means

  • If speeds are good near the router, the issue is likely Wi-Fi coverage

  • If speeds are slow near the router, the issue may be the internet connection

📝 Note: Always test one device at a time for accurate results.

💡 Tip: Check out this article: How to improve your Wi-Fi Performance 

Restart your router

Restarting fixes many temporary issues.

How to restart

  1. Turn the router off at the plug

  2. Wait 30 seconds

  3. Turn it back on

  4. Wait 2 to 3 minutes

💡 Tip: Restarting once a month helps keep your connection stable.

Check how many devices are using the internet

All devices share your available speed.

Common high-usage activities

  • Streaming TV in HD or 4K

  • Video calls

  • Online gaming

  • Large downloads or updates

What you can do

  • Pause downloads

  • Disconnect devices you are not using

⚠️ Caution: Too many devices streaming at the same time will slow speeds for everyone.

Check your Wi-Fi signal strength

Weak Wi-Fi can feel like slow internet.

Common causes

  • Distance from the router

  • Thick walls or floors

  • Interference from other devices

What helps

  • Move closer to the router

  • Improve router placement

  • Use a Wi-Fi booster or mesh system

Test speeds at different times of day

Internet speeds can vary.

This can happen if

  • Many people in your area are online at the same time

  • Large updates or backups are running

📝 Note: Short slowdowns can be normal during busy periods.

Check cables and connections

Loose or damaged cables can affect speeds.

What to check

  • Power cable is secure

  • Internet cable is firmly plugged in

  • No visible damage to cables

When should I contact Home Unity?

Contact Home Unity support if:

  • Speeds are slow even next to the router

  • Restarting does not help

  • The issue happens all day, every day

Our team can run checks on your line and help fix the problem.