Help Centre
Go to Home Unity's website
Create a ticket
Go to Customer Portal
Order Information
Support
Openreach Full Fibre (I have an Openreach Modem)
Openreach Fibre and Standard Internet (I have a BT/Openreach Phone Socket)
OFNL Full Fibre (I have an OFNL Modem)
Wi-Fi Support
Router Settings and Changes
Telephone Setup
Package Changes
Billing Help
Payment Help
Joining Home Unity
Hello. How can we help you?
Order Information
Recently placed an order which hasn't yet gone live? Here you'll find useful information on what happens and FAQ's
Support
Diagnostics and support if your services aren't working correctly, or if you need help with setting them up
Package Changes
Home moves, upgrades, downgrades, adding features and more!
Billing Help
Help and information on billing, such as viewing and understanding your bill
Payment Help
Help with payments, like changing your payment details, payment date or needing a little more time to pay this month
Joining Home Unity
Useful information about joining Home Unity and becoming a customer
